FAQs

1. How long does delivery take?

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

After dispatch, estimated delivery times are:

• European Union and Switzerland: 8–10 business days.

• United Kingdom: 6–10 business days.

• South Africa: 8–12 business days.

Delivery times are estimates and may vary due to customs procedures, courier delays, public holidays, severe weather, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

2. Does Auraeviya offer free shipping?

Yes. Auraeviya provides free standard shipping on qualifying orders over €30.

For orders below €30, the applicable shipping fee will be calculated and displayed at checkout before payment is completed.

3. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow a short period for tracking information to become active in the carrier's system.

If you have not received tracking information within 48 hours after dispatch confirmation, please contact us at contact@auraeviya.com.

4. Which payment methods do you accept?

Depending on your country, device, and available checkout options, Auraeviya may accept:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

• Other supported credit cards, debit cards, or digital wallets

Payments are processed securely through trusted third-party payment providers. Auraeviya does not directly store your complete payment card information.

5. Can I change or cancel my order?

We may be able to change or cancel your order if it has not yet entered processing, fulfilment, packaging, or shipment.

Please contact us as soon as possible at contact@auraeviya.com and include your order number and requested change.

Changes and cancellations cannot be guaranteed once order preparation or shipment has started.

After dispatch, an order can no longer be modified or cancelled through the shipping process. An eligible return may still be requested in accordance with our Return & Refund Policy.

6. What is your return policy?

Auraeviya offers a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your women's sleepwear, you may request a return within 60 days of delivery, provided that the product meets the applicable return conditions.

Returned sleepwear should generally be unworn, unwashed, unaltered, free from stains, scents, or signs of use, and in its original condition with original labels, hygiene seals, accessories, and packaging where applicable.

7. How do I request a return?

You may submit a return request through your customer account, where available, or contact Auraeviya customer support.

Please email contact@auraeviya.com and provide:

• Your full name

• Your order number

• The women's sleepwear product or products you wish to return

• The reason for your return

• Photographs where the product is damaged, defective, incomplete, or incorrect

Our support team will review your request and provide the appropriate return instructions.

Please do not send products to our business address unless you have received return authorisation and instructions from Auraeviya.

8. Do European Union customers have a right of withdrawal?

Yes. Consumers residing within the European Union may have a statutory 14-day right of withdrawal under applicable consumer protection legislation.

The withdrawal period generally begins when you, or a person nominated by you other than the carrier, receives the order.

This statutory right is separate from and additional to our voluntary 60-day satisfaction guarantee.

Legal exceptions may apply to certain sealed hygiene-sensitive products after their protective seal has been removed.

9. How can I exercise my right of withdrawal?

Where available, you may submit an electronic withdrawal request through your customer account or order details page.

You may also exercise your withdrawal right by emailing contact@auraeviya.com with:

• Your full name

• Your order number

• The email address used for the order

• The women's sleepwear product or products included in the withdrawal

• A clear statement confirming that you wish to withdraw from the purchase

10. When will I receive my refund?

After your returned product has been received and inspected, Auraeviya will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method in accordance with our Return & Refund Policy and applicable consumer laws.

Eligible refunds under our voluntary return policy are generally processed within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

11. What should I do if my sleepwear arrives damaged, defective, or incorrect?

If your order arrives damaged, contains a manufacturing defect, is incomplete, or includes the wrong product, please contact Auraeviya as soon as reasonably possible, preferably within 7 days of delivery.

Please email contact@auraeviya.com and include:

• Your full name

• Your order number

• A clear description of the problem

• Photographs showing the complete women's sleepwear product

• Close-up photographs showing the affected area

• Photographs of the packaging or shipping label where relevant

Depending on the circumstances, product availability, and applicable law, Auraeviya may offer a replacement, partial refund, full refund, store credit, repair, or another fair solution.

12. Do you offer direct exchanges?

Auraeviya does not currently offer direct exchanges.

If you need a different size, colour, print, design, or sleepwear style, you may return the eligible original product for a refund and place a new order for your preferred item.

13. Which products cannot be returned?

Certain products may be excluded from returns where permitted by applicable law, including:

• Personalised, customised, or made-to-order products

• Sealed hygiene-sensitive products after the protective seal or hygiene strip has been removed

• Sleepwear that has been worn, washed, altered, stained, scented, damaged, or used beyond what is reasonably necessary for inspection

• Products showing signs of deodorant, perfume, cosmetics, body oils, pet hair, or other signs of use

• Products returned without required labels, belts, straps, accessories, hygiene seals, or packaging where their absence affects resale value

• Final-sale products where the exclusion is clearly stated and legally permitted

A product is not automatically excluded from return simply because it is women's sleepwear. Any restriction will only apply where permitted by law and clearly communicated.

14. Does Auraeviya provide a warranty?

Yes. Eligible women's sleepwear purchased directly from Auraeviya is covered by a 30-day quality assurance warranty, beginning on the delivery date.

The warranty covers manufacturing-related defects such as:

• Faulty stitching or defective seams

• Broken zippers, buttons, hooks, clasps, snaps, drawstrings, or fasteners

• Fabric defects affecting appearance, softness, comfort, fit, or function

• Defective straps, sleeves, collars, cuffs, waistbands, pockets, linings, or elastic sections

• Manufacturing issues affecting satin trims, lace, embroidery, prints, piping, bows, decorative edges, or other design details

• Products that arrive with production-related damage

The warranty does not cover normal wear and tear, accidental damage, misuse, improper washing, unsuitable storage, alterations, incorrect sizing, or damage caused by external factors.

15. How do I submit a warranty claim?

To submit a warranty claim, contact contact@auraeviya.com within the applicable 30-day warranty period.

Please provide your order number, the name or description of the affected women's sleepwear product, a detailed explanation of the issue, and clear photographs showing the complete item and affected area.

We may also request photographs of the care label, product label, packaging, or additional information where reasonably necessary.

Warranty claims are generally reviewed within 3–5 business days after all requested information has been received.

16. How do I choose the correct sleepwear size?

Please review the size information and measurements shown on the relevant product page before placing your order.

We recommend comparing the listed measurements with a pajama set, nightdress, robe, or lounge garment that already fits you comfortably.

You may also measure your bust, waist, and hips using a flexible measuring tape.

Please allow for a possible difference of approximately 1–3 cm because products may be measured manually.

Fit may vary depending on the sleepwear design, fabric stretch, cut, elastic waistband, sleeve style, adjustable straps, lining, and personal fit preference.

For products listed as One Size, carefully review the recommended measurement range displayed on the product page before ordering.

17. What materials are Auraeviya sleepwear products made from?

Materials vary depending on the design and style of each product.

Auraeviya women's sleepwear may be made from fabrics or fabric blends such as:

• Polyester

• Cotton

• Viscose

• Elastane or spandex

• Satin or satin-feel fabric

• Lace

• Mesh

• Modal

• Velvet

• Other soft or lightweight textile blends

Please review the Material or Product Details section on each individual product page for the specific material composition.

18. Is satin sleepwear made from real silk?

Not necessarily. Satin describes the smooth and glossy finish or weave of a fabric and does not automatically mean that the product is made from silk.

Many Auraeviya satin-style women's sleepwear products may be made from polyester or blended fabrics designed to provide a soft, smooth, and elegant satin-like finish.

Please check the individual product description for the exact material composition.

19. How should I care for my sleepwear?

Always follow the care label attached to your sleepwear, as care requirements may vary depending on the fabric and design.

General recommendations include:

• Wash with similar colours.

• Use cold or lukewarm water.

• Use a mild detergent suitable for delicate garments.

• Use a gentle machine cycle or hand wash delicate sleepwear.

• Place satin, lace, mesh, embroidered, printed, or embellished products in a protective laundry bag.

• Fasten buttons, hooks, zippers, and clasps before washing where appropriate.

• Avoid bleach, harsh chemicals, and strong stain-removal products.

• Do not wring, twist, scrub, or overstretch delicate fabrics.

• Air dry whenever possible.

• Use a low-heat tumble setting only when permitted by the care label.

• Iron or steam only at the recommended temperature.

• Store sleepwear in a clean, cool, and dry place.

Damage caused by failure to follow care instructions may not qualify for warranty coverage.

20. Can I machine wash satin or lace sleepwear?

This depends on the care instructions attached to the specific product.

Where machine washing is permitted, we recommend cold or lukewarm water, a gentle cycle, mild detergent, and a protective laundry bag.

Delicate satin, lace, mesh, or embellished sleepwear may be better suited to careful hand washing.

Avoid high heat, harsh detergents, bleach, and rough washing cycles, as these may damage delicate fabrics, elastic, lace, trims, or glossy finishes.

21. Can your sleepwear be worn as loungewear?

Many Auraeviya products are suitable for both sleeping and relaxing at home.

Depending on the design, pajama sets, robes, camisole sets, lounge sets, and relaxed-fit nightwear may be worn during quiet mornings, evenings, weekends, travel, or general indoor relaxation.

Please review each product description to understand its design, coverage, fabric, and intended use.

22. Where does Auraeviya ship?

Auraeviya currently ships to many European countries and selected international destinations, including Switzerland, the United Kingdom, and South Africa.

Available shipping destinations and delivery options will be displayed during checkout.

23. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other charges imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are determined by local authorities and remain the customer's responsibility.

Auraeviya does not control these charges and cannot reliably predict their amount.

24. What happens if my order is delivered in separate parcels?

An order containing multiple products may occasionally be divided into separate shipments because of warehouse availability, package size, product location, or logistical requirements.

Separate parcels may have different tracking numbers and may arrive on different dates.

You will not be charged additional standard shipping fees solely because Auraeviya divides your order into multiple shipments.

25. What should I do if my refund is delayed?

After Auraeviya processes a refund, your bank, card issuer, or payment provider may need several business days to post the funds to your account.

If the expected processing period has passed and the refund is still not visible, please contact your bank or payment provider first.

If they cannot locate the refund, contact us at contact@auraeviya.com and provide your order number so that we can review the transaction.

26. How can I contact Auraeviya customer support?

Our customer support team can assist with orders, women's sleepwear information, sizing, materials, payments, shipping, tracking, returns, refunds, damaged products, and warranty claims.

Store: Auraeviya
Business Owner: Vincenza Marmora
Address: Via Etna, N. 10, Giarre (CT), Italy
Email: contact@auraeviya.com
Phone: +39 4392282893

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.